Determinants of sustainable financial development of a commercial bank with an extensive branch network is an effective organizational structure, ensuring the growth of financial results. System analysis allows to identify the most problematic point structure, adjust business processes and implement strategic financial objectives of the bank. The paper analyzes the main problems of the operational risk management of the branch network, given the nature of which is provided a system for monitoring operational risk unit, as one of the important factors highlighted the role of unification of the system documentation support and determine the structural divisions in the control of operational risk. A model of integrated assessment of customer satisfaction, which is built on the basis of an algorithm for solving problem situations and establish connections with the financial performance of the structural unit.
|Translated title of the contribution||SYSTEM ANALYSIS OF ORGANIZATIONAL STRUCTURE AS A FACTOR OF PERFORMANCE OF COMMERCIAL BANK|
|Publication status||Published - 2014|
Level of Research Output
- VAK List