Совершенствование процедур работы с обращениями граждан в государственных органах власти: магистерская диссертация

Translated title of the contribution: Improving the procedures of work with addresses of citizens in public authorities: Master's thesis

Research output: ThesisMaster's Thesis

Abstract

The aim of the thesis is the complex analysis procedures with citizens. The development project aimed at improving these procedures.
The object of the thesis – procedure of work with citizens ' appeals.
The subject of the thesis – the process of working with citizens.
The goal of the study is achieved by solving basic research problems:
1. To define the concept and types of citizens ' appeals to public authorities.
2. To consider the forms of work with citizens ' appeals.
3. To study the organization of work with citizens in state bodies.
4. To analyze the organization of work with citizens in the Ministry of social policy of Sverdlovsk region.
5. To identify possible causes of repeated applications of citizens received by the Ministry of social policy of Sverdlovsk region, and disadvantages when working with citizens.
6. To develop a draft Model provisions for conducting scheduled and unscheduled inspections of completeness and quality of consideration of citizens.
The novelty of the research results
Is the development of Model provisions for conducting scheduled and unscheduled inspections of completeness and quality of consideration of references of citizens with regard to the indicators for assessment of the completeness and quality of consideration of citizens.
The present study used General scientific methods such as analysis, comparison, analysis of documents, analysis of statistics.
The practical significance of the work is determined by the presence of recommendations that can be used to improve the work with citizens in state bodies.
The study used the following sources: departmental statistics, normative documents adopted at the Federal and regional level, and departmental legal acts of the Ministry of social policy of Sverdlovsk region.
In the process of writing a master's thesis published three articles with a total volume of 0.8/0.5 printer's sheets:
The effective organization of electronic document turnover in state bodies // Materials of all-Russian scientific-practical conference: "Regional governance: models, technologies, communication." – Ekaterinburg – Pp. 93-96. – 0,4/0,2 p. L. Stolyarova, V. N., Ufimtsev V. V.
Electronic document management in the activity of bodies of state and municipal organizations // History of science and technology and University education. The collection of materials of scientific-practical conference of postgraduates, graduates and students. Ekaterinburg – Moscow. Ural Federal University, UMC-UPI. 2014. S. 129-132. - 0,2/0,1. Stolyarova, V. N., Zaitseva E. V.
Analysis of work procedures with citizens as a form of protection of their rights // the Ural industrial: Bakuninskaya reading: Industrial modernization: Materials of the XII all-Russian scientific conference of the Urals in XVIII – XXI century (Moscow, 4-5 December 2014) In 2 volumes Volume 2. 2014. P. 294-298. – 0,3 / 0,2. Stolyarova, V. N., Zaitseva E. V.
Original languageRussian
Supervisors/Advisors
  • Зайцева, Екатерина Васильевна, Supervisor
Publication statusPublished - 2015

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