Industry 4.0 and human resource management in the hotel business

The development of ICT and digitalization are changing the workplace and modifying the way organizations operate entirely. This tremendous progress led to the emergence of industry 4.0 and 5.0, which incorporated advanced technological means such as the Internet of things (IoT), artificial intelligence, and robotics to achieve the smart manufacturing vision. Organizations are obliged to keep up with this evolution by modifying their policies following the new market trends. In addition, advanced technology plays a vital role in the hotel business in terms of competitive advantages, service quality, customer satisfaction, and cost reduction. This article seeks to discuss changes that occur to human resources under industry 4.0, 5.0 and highlights the importance of new technology for the hotel business. The article examines several aspects of industry 4.0 and 5.0 related to human resource management and indicates the prospects of digital technology in the hotel business. This research contributes to HRM and industrial revolution literature and addresses recommendations for future studies.