ResumenThe volume of sales, amount of revenue and profit of any enterprise depends on the result of interaction between employees and potential consumers. Both quality and efficiency of interaction are governed by employee’s emotional intelligence level. The purpose of the master thesis lies in formulation of methodological approach to distribution of employee’s responsibilities based on the level of emotional intelligence. In this thesis the consideration is given to the conceptions of emotional intelligence and issues of correlations between emotional intelligence and performance efficiency of both employees and enterprises. Educational and research literature, corporate statistics data as well as self-conducted empiric research were used as basis for the study. In the master thesis was formulated the algorithm based on suggested classification of enterprises and employees that takes into consideration the level of emotional intelligence. This represented approach is suitable for any organization and designed to synchronize direction and enterprise’s development program in order to effect growth of economic results.
|Fecha de adjudicación||2020|
|Supervisor||Наталья Рэмовна Кельчевская (Supervisor)|
Анализ влияния эмоционального интеллекта работников на экономические результаты деятельности предприятий малого и среднего бизнеса: магистерская диссертация
Чешко, Е. К. (Author). 2020
Tesis académica: Master's Thesis