The last four years, studied in the work, have become quite difficult for all companies in the tourist market. Many organizations started to consider the ways of their work optimization and adapt the technologies the use. Tourist companies changed their strategies towards finding new solutions, areas of work and policies. The paper analyzes the anti-crisis strategy of a single small travel agency, which, nevertheless, passed through the numerous challenges of this period, while maintaining a sufficient amount of operating activity. The experience of the travel agency "Sletat.ru" can be considered as a "best practice", since the company has existed for the past five years and has successfully adapted to the dynamics of the market.